Terms & Conditions

These Terms & Conditions (“Terms”) govern the travel-planning and arrangement services provided by Ivory Arc Travels (“Ivory Arc”, “we”, “us” or “our”), a registered Indian tour operator (GST 09AYIPT0745R2ZH), to you (“you”, “the traveller” or “the client”). By requesting an estimate, making a booking, or using our website, you agree to these Terms. Please read them carefully; they include important limitations on our liability.

1. Our role

Ivory Arc designs private, customised journeys and coordinates hotels, transport, guides and experiences on your behalf. We act as an organiser and agent arranging services that are owned and operated by independent third-party suppliers; we are not the principal provider of those services. Each supplier’s own terms and conditions apply to the services it provides, in addition to these Terms.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself and every member of your party. You are responsible for ensuring that all members of your party are aware of and accept these Terms.

3. Estimates, quotes and pricing

• Estimates, the on-site calculator and any indicative figures are for guidance only. They do not constitute an offer, a confirmed price, or a guarantee of availability.
• All journeys are priced and billed in Indian Rupees (INR). Any other currency shown is an indicative conversion only.
• Pricing is built as supplier cost plus a clearly stated coordination fee (currently 10% on accommodation), with applicable Goods and Services Tax (GST) added as required by law.
• Hotel costs reflect live market rates that change daily; your final invoice supersedes any earlier estimate. Monument and park entry fees vary by nationality and are charged at actuals.

4. Bookings and confirmation

A booking is confirmed, and a contract formed, only once we issue a written confirmation and the required advance has been received. Until then, no journey, rate or availability is guaranteed.

5. Payments

Payments are processed securely via Razorpay. Unless agreed otherwise in writing, journeys are secured with a 10% advance to confirm, 50% at least seven (7) days before departure, and the balance no later than 24 hours before departure. We may treat a journey as cancelled if scheduled payments are not received. Cancellations and refunds are governed by our Refund & Cancellation Policy.

6. Changes

If you request changes after confirmation, we will use reasonable efforts to accommodate them subject to availability and supplier terms; changes may incur additional costs. We may make minor changes to your itinerary, and may substitute services of a comparable or higher standard, where reasonably necessary or required by circumstances beyond our control.

7. Passports, visas, entry and health

You are solely responsible for ensuring that you hold valid passports, visas, permits, and any required vaccinations or health documentation for every destination and for transit. We are not liable for any loss, denied entry, or additional cost arising from your failure to meet these requirements. Entry and monument fees that differ by nationality are payable by you at actuals.

8. Travel insurance

Comprehensive travel insurance — covering at minimum medical expenses, evacuation, trip cancellation and curtailment — is strongly recommended and may be required for certain journeys. Travelling without adequate insurance is at your own risk.

9. Assumption of risk

Travel in North India may involve inherent risks, including travel to remote areas, varying road and weather conditions, high altitude, wildlife and forest environments, water activities, and the customs and access rules of religious and heritage sites. You acknowledge and voluntarily assume these risks for yourself and your party, and agree to follow the lawful and reasonable instructions of our staff, guides and suppliers.

10. Your responsibilities and conduct

You agree to provide accurate and complete information, to behave lawfully and respectfully towards staff, suppliers, fellow travellers, communities and sites, and to comply with local laws and customs. We may decline or terminate services, without refund and without liability, where conduct is unlawful, unsafe, or seriously disruptive.

11. Limitation of liability

To the fullest extent permitted by applicable law: we are not liable for the acts, omissions, default, delay or insolvency of any independent third-party supplier; we are not liable for any indirect, incidental, special, punitive or consequential loss, or for loss of enjoyment, opportunity, profit or data; and our total aggregate liability arising out of or in connection with your journey and these Terms shall not exceed the coordination fee we have actually received from you in respect of the affected journey. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our proven negligence; if you are a consumer, your mandatory statutory rights under applicable law are not affected.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Ivory Arc and its personnel against claims, losses, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your negligence or misconduct, or your failure to meet entry, health or legal requirements.

13. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural events, severe weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strikes, government action, border or site closures, or supplier failure. In such cases we will assist as reasonably practicable, subject to our Refund & Cancellation Policy and any recoverable amounts.

14. Intellectual property

All content on this website — text, imagery, design, itineraries and branding — is owned by or licensed to Ivory Arc and may not be copied, reproduced or used without our prior written consent.

15. Governing law and dispute resolution

These Terms and any dispute arising from them or your journey are governed by the laws of India. The parties will first attempt to resolve any dispute amicably. Failing that, the parties submit to the exclusive jurisdiction of the competent courts at [your registered city], India, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

16. General

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign your rights without our consent. These Terms, together with our confirmation, the Privacy Policy and the Refund & Cancellation Policy, form the entire agreement between us. We may update these Terms from time to time; the version in force at the time of your booking applies.

17. Contact

Questions about these Terms? Contact us at hello@ivoryarctravels.com or via our contact page.